Returns and Refunds

Force Majeure
United Diesel Services shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control. 

Damaged or Incomplete Goods

Should your goods arrive damaged or incomplete or if we have sent you an item other than the one you ordered please email us at sales@uniteddiesels.com and our support team will arrange for the damaged goods to be picked up and replacement items delivered. You must inform us that you have received incomplete, incorrect or damaged items within seven days of delivery. You will not be charged for delivery of the replacement items and if you require a refund instead of replacement goods we will also refund your original delivery charge. 

Returns
If you wish to return goods that you have ordered from Unitd Diesel Services with reasonable cause you must inform us by emailing your "Customer Order Number", "Part Reference" number from your invoice to sales@uniteddiesels.com within seven days of delivery of the goods. Our Returns Department will provide you with details on how to proceed.

It is your responsibility to return the goods to us and cancellation shall not be effective until the goods are received back by us.

We will not provide shipping method for return items and the cost of the package will be your reponse to settle. The goods must be received by us within 30 days of delivery to you.

The returned goods must be in a resalable state and any goods or accessories that originally accompanied the returned product must also be returned. The goods should also be returned with their original box, packing and accessories.

When we receive the returned goods we will refund to your original payment account. 

This returns policy does not affect your legal rights. 

Cancellation of Orders 

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken.