How can I view the price?
We are a professional industrial wholesale business that requires account registration to view prices.
In what currency are the prices displayed on the website?
We currently accept USD only.
What is the payment term and validity?
The price may change depending on time and currency. We strongly recommend that you get a hold us by email in order to keep your price the same for a certain time. For small payments under $1,000 USD, full payment must be done online or through bank deposit at the time of the order placement. For large amounts of payment, we accept bank deposit. However, for new customers we may not accept pending payment. Please feel free to contact us for negotiation and further information.
How can I search for products?
You can search for products using the on-site search bar at the top of the webpage or sorted by category. Currently, we are working on the website structure of the product category sections.
Why couldn’t I add a product to the cart?
The requested product may be out of stock.
Why was my order reorganized after being placed?
The order numbering was set up using an A-Z system which sorts in this order. We are currently trying to improve this system.
Where can I find the shipping rate and delivery time?
We sell all our products overseas. The shipping cost and delivery time varies depending on numerous factors and are custom to each order. Please contact us by email at firstname.lastname@example.org for more information.
How do I know my order and shipping information?
You should receive a confirmation email after placing your order online.
Why I am receiving an email reminder about an abandoned cart?
This is an automatic message that sends if you have left any unchecked items in the cart.
How can I change the quantities of a product?
You can edit the product quantities by rewriting the number or by clicking the arrow button next to the number.
What payment options are available on the website?
We accept bank deposit and online payment (PayPal is available now). Please ensure that you have your own PayPal account before you make an order request.
How do I know if my order had been processed?
You will receive a confirmation letter. We will also send additional information to verify your order status and shipping address. Once products have shipped, we will send you a confirmation email regarding tracking the shipment.
What do you mean by pick up in store?
Please select pick up in store if you intend to ship through your own shipping agent or would like to view the shipping price separate from the total price.
How can I reach you through the website?
If you are interested in product pricing, would like more detailed information, or have any other questions or concerns, please do not hesitate to use the contact form on the Contact Us page, or the Live Chat feature indicated by the icon on the bottom right corner of the page of our website.
Is there anything that I need to be aware of before I finalize my purchase?
PLEASE READ ABOUT OUR TERMS AND CONDITIONS FOR OUR ONLINE PURCHASE AGREEMENT