FAQ

How could I view the price?

The only way to view the price is to register for account since we are wholesale trade company 

How can I search for products?

You could search by the on-site search bar or by the category, currently, we are working on structure the product category sections

Why I could not click the product into the cart?

The reason for this could be the product request back in order and price checking

Why my order was disorder after placed the order?

The order numbering was set up as A-Z which sort in this order, now we are trying to improve this function.

How could I find the shipping rate and delivery time?

Since we are shipping oversea,the delivery time and shipping cost must be charge separately, please contact us directly to learn more information. 

How do I know my order shipping information?

Normally, you will receive confirm email letter after your placed your order online.

Why I am receiving email reminder in abandoned cart?

This is the auto message which send by the platform if you had left any unchecked items in the cart.

How can I change the quantities of the product?

The only way to edit the product quantities is to rewrite the number, please make any change of the quantities by click the arrow button next by the number

Is there any payment option available in the website?

We are accept bank deposit and online payment (paypal is available now)

How do I know if my order had been processed?

You will be received confirmation letter,again, we will send additional information to verify your order status and shipping address confirmation,once products had shipped, we will send you an email confirmation on tracking for shipment.

How could I reach you on the website?

If you are interest in product pricing and detail information, please ensure that you had used CONTACT US or LIVE CHAT function on the website.

Is there anything that I need to be aware before I make final purchase?

PLEASE READ ABOUT OUR TERMS AND CONDITIONS FOR ONLINE PURCHSE AGREEMENT